How can we help?

Tap “Grown-ups” at the top of the island and enter your passcode. You can also sign in on the website with the same email.

In the Parent Hub, pick a kid and set their daily limit (10, 20, 30, 45, 60minutes, or off) and bedtime. A change made on the web reaches the app the next time it's online.

Install the app and sign in with the same email, or the same Apple ID if you used Sign in with Apple. Your kids, their oolis and their learning come along. Make a passcode on the new device; passcodes stay on each device.

Yes. Sign in once with the internet on. After that the games work offline, and progress syncs when the device is back online.

ooli is free for 7 days, then $6.99 a month or $49.99a year, through the App Store. One plan covers every kid in your family, and kids never see a price. Cancel anytime in your Apple ID settings (Settings > your name > Subscriptions).

In the app, open the Parent Hub and go to Account to delete your account, or pick a kid to delete just theirs. On the web, sign in to the Parent Hub and choose Privacy, where you can also take back consent (which deletes every kid's synced data). Deleted data is gone within 30 days. You can also contact us and we'll do it for you.

Codes arrive within a minute or two. Check your spam or promotions folder, and make sure the email address is spelled right. You can ask for a new code after a minute.

Close the app fully and open it again, and check for an update in the App Store. If it still isn't right, email us what happened, which game, and your device. Screenshots help.